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Returns/Exchanges

Returns: Our policy lasts 7 days. If 7 days have gone by since your purchase arrived, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): Please refer to the Pre-Order Policy linked from the bottom of our homepage, TactiCoolCAC.com

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at TactiCool@TactiCoolCAC.com.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TactiCool@TactiCoolCAC.com to arrange a warranty exchange.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping: You will be responsible for paying for your own shipping costs for returning or exchanging your item. Return shipping costs are non-refundable.

If you return an item for a refund, the actual cost of original shipping will be deducted from your refund (even if a free shipping offer was used for the shipping of the original purchase). Depending on where you live, the time it may take for your exchanged or returned product to reach you, or us, may vary. If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Returns should mailed to: 

TactiCool LLC
ATTN: Returns/Exchanges
9340 E Redfield Rd Ste 1045
Scottsdale, AZ 85260

Any questions: 1-855-226-3444

TactiCool makes now warranties, guarantees, or any other implied or indirect promises not specifically outlined in the policy above.

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